Ticket Terms and Conditions

These Terms and Conditions relate to the sale of tickets for performances by The Centralian Players (The Company).

  1. Tickets may be purchased online through The Company’s ticket page on TicketSource or by phone. Online bookings may be subject to booking fees which will be indicated to you prior to placing an order.
  2. All purchasers of tickets must be 16 years of age or over.
  3. The Company reserves the right to make alterations to the advertised time, programme or cast of a theatre production without being obliged to refund monies or exchange tickets.
  4. Tickets cannot be refunded unless a performance is officially cancelled. If a performance is cancelled ticket holders will be offered alternative performances (subject to availability) or a credit voucher up to the seat value on the ticket or a refund of the seat value. The Company will not be liable for any additional expenses incurred by customers in the event of a cancelled performance.
  5. Tickets for all events are non-refundable once purchased. It is possible to add refund protection at the point of purchase from ticketing partner Booking Protect. By adding refund protection, you or anybody in your party will be able to claim back a full refund should you be unable to attend the booked event due to reasons outside of your control. This includes things such as accident, injury or illness. A full list of terms and conditions can be found here: https://www.centralianplayers.co.uk/refund-protection
  6. Every member of the audience, regardless of age, must be in possession of a valid ticket in order to gain entry to the theatre.
  7. Ticket holders only have a right to a seat of the value corresponding to that stated on the ticket and The Company reserves the right to provide alternative seats to those stated on a ticket.
  8. All tickets remain the sole property of The Company.
  9. If a customer cannot or does not want to attend the production and they cannot or do not want to exchange their tickets, tickets purchased through The Company can be put up for re-sale with The Centralian Players by emailing players@thecentralians.co.uk.
  10. Tickets are not guaranteed to be re-sold.
  11. The delivery methods available for tickets from The Centralian Players are:
    1. ‘E-Ticket’, this will take the form of a pdf attachment to an email which will contain all the ticket information and barcode that will grant access to the performance. The E-Ticket must be scanned at the venue to gain entry. For paperless entry, it can be scanned from a mobile phone. Customers can also print it out themselves to have a hard copy, should they wish. This delivery method is free of charge to the customer.
    2. ‘Mobile Ticket’, customers will be able to download these to their digital wallet app to store on their phone, compatible with iPhone, Android and Google phones. The mobile ticket must be scanned at the venue to gain entry. This delivery method carries a charge of £0.50 per transaction to the customer.
    3. ‘Post’, this carries a £1.80 charge per transaction and delivers hard tickets through the post. The physical tickets must be scanned at the venue to gain entry.
  1. Confirmation of purchase will be provided on completion of the booking transaction in a durable medium, via email. Tickets with valid barcodes/QR codes for entry may be delivered any time up to 24 hours prior to the performance.
  2. Tickets are non-transferable and must not be resold or transferred to any person or entity for commercial gain or otherwise. If any tickets are resold or transferred (or are attempted to be resold or transferred) for commercial gain by anyone other than official resellers of The Company, then the tickets will become void and the ticket holder will be a trespasser and may be refused entry to, or ejected from, the theatre. In such circumstances, The Company will not be under any obligation to offer a refund and such person may be liable to legal action.
  3. If one person buys multiple tickets, the provision by the purchaser of the tickets to his/ her guests will not constitute a breach of the transfer restrictions under these terms and conditions (provided that the provision of tickets to guests is not made for commercial gain). However, the purchaser agrees that by purchasing tickets, they have agreed to these terms and conditions on behalf of themselves and their guests and the purchaser shall at all times be responsible for their guests’ compliance with these terms and conditions.
  4. The Company may restrict ticket sales to a maximum number per person or household and reserves the right to cancel any tickets purchased in excess of this number.
  5. English law and jurisdiction shall exclusively govern all of the above Terms and Conditions.